See frequently asked questions below. Is your question not here? Contact us
Shopping
The estimated delivery period in the Netherlands is 2-4 working days. The delivery time can vary within each country, depending on the content and origin of the shipment. If you would like to know exactly when your order will be delivered, please contact our customer service.
First you’ll receive a shipping confirmation email from our warehouse once your order is on its way. After that our carrier send you an email with the tracking link.
We are happy to help you. Please contact us via info@mlcollections.nl
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular, we recommend double-checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.
Shipping
ML collections does not charge shipping costs for shipments within the Netherlands. For shipments outside the Netherlands, we charge a fee depending on the country.
The cost for Express shipments depends on your country, for Express shipping we also count a fee inside the Netherlands.
Yes, all products can be shipped internationally, prices and delivery times may differ. Questions about your order? Please contact us via info@mlcollections.nl.
Returns
If for any reason you are not satisfied with your online purchase, you may return unworn (all cards should be attached) articles within 14 days of receipt. Note: the return costs are for the buyer. ML Collections is not liable for the damage and/or loss of packages that are returned. Therefore, please check the proof of shipment at the service point and keep it in a safe place.
You can also return your purchase in our own ML Collections brand shops, in Amsterdam, Laren or Den Haag. Here you will receive a letter of receipt and your money will be refunded in the same way as paid for it in the webshop. We can’t give you your money back in the store unfortunately, due to administration regulations.
You may return unused articles within 14 days of receipt (own expense). For more information, see our Terms & Conditions
Please contact us through the contact form or send us an email via info@mlcollections.nl
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular, we recommend double-checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.
Unfortunately, that’s not possible. We ask you to place a new order for the desired item.
Upon approval, we aim to refund you within 14 days of receiving the returned item. Turnaround time on a credit card or via iDeal always depends on your bank.
Other
On the webshop of ML Collections we offer the following payment methods: iDeal and Creditcard Mastercard / Visa
Click here for our Terms & Conditions
The prices on the website include VAT
ML Collections Stores:
AMSTERDAM
Hartenstraat 5
1016 BZ Amsterdam
+ 31 (0)20 620 12 16
LAREN
Sint Janstraat 2-4
1251 LA Laren
+31 (0)35 538 10 81
THE HAGUE
Denneweg 1
2514 CB Den Haag
+31 (0)70 363 42 04
If you wish you can send us an email via info@mlcollections.nl or call us: +31 (0) 35 622 7290 (Monday to Friday from 09:00 to 18:00)